1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- The HealthVision website at healthvisionehr.com.
- Contact forms, product demo requests, and business inquiries.
- Email, telephone, and other business communications.
- Marketing activities and website interactions, where applicable.
HealthVision also provides healthcare software to medical practices and other healthcare organizations.
Patient health information processed through the HealthVision EHR or Patient Portal may be governed by separate product agreements, applicable Business Associate Agreements, and the healthcare provider's Notice of Privacy Practices.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Information You Provide
When you contact HealthVision or request information about our services, we may collect:
- Name and business contact details.
- Email address and telephone number.
- Practice or organization name.
- Professional role or specialty.
- Product interests and demo preferences.
- Information included in messages or inquiry forms.
Website and Technical Information
Depending on the technologies enabled on our website, information collected automatically may include:
- Internet Protocol (IP) address.
- Browser type and device information.
- Pages visited and website interactions.
- Approximate location derived from technical information.
- Cookie identifiers and related usage information.
Verification required before publishing[Verification required: Confirm the actual website analytics, cookies, tracking technologies, and information collected.]
3. How We Use Personal Information
We use personal information for purposes such as:
- Responding to inquiries and demo requests.
- Providing information about HealthVision products and services.
- Communicating with prospective and existing business customers.
- Operating, maintaining, and improving our website.
- Supporting website security and troubleshooting.
- Sending marketing communications where permitted by law.
- Meeting applicable legal and contractual requirements.
We will describe any additional material purposes at the point of collection or through an updated notice, as required.
4. Patient Health Information and HIPAA
HealthVision provides technology that healthcare organizations may use to manage electronic health records and related workflows.
When HealthVision processes protected health information (PHI) on behalf of a healthcare organization in a capacity governed by HIPAA, the permitted uses, disclosures, and safeguards are subject to applicable law and contractual arrangements, including Business Associate Agreements where required.
Healthcare providers generally remain responsible for determining how patient health information is used for treatment, payment, and healthcare operations, and for responding to patients' requests concerning their medical records.
If you are a patient seeking access to, correction of, or information about your medical records, please contact your healthcare provider directly.
Please do not include patient medical records, diagnoses, or other sensitive health information in the general website contact form.
For additional information, visit our HIPAA Commitment page.
5. How We Share Information
Personal information may be disclosed in the following circumstances, as applicable:
Service Providers: With authorized vendors supporting website hosting, business communications, analytics, customer relationship management, or other business operations.
Healthcare Service Relationships: Where information is processed under agreements with healthcare organizations and their authorized service providers.
Legal Requirements: When disclosure is necessary to comply with applicable law, valid legal processes, or enforceable government requests.
Business Transactions: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal obligations.
With Your Direction or Consent: Where you request or authorize the disclosure.
Verification required before publishing[Verification required: Identify actual third-party recipients and confirm whether personal information is sold, shared for cross-context behavioral advertising, or used for targeted advertising under applicable state privacy laws. Add any required opt-out disclosures.]
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to support functionality, remember preferences, understand website usage, and improve the visitor experience.
The categories and purposes of cookies depend on the technologies actually implemented.
Where required by applicable law, visitors will be provided with appropriate notices and choices regarding optional tracking technologies.
For additional information about cookies, their purposes, and available controls, please review our Cookie Policy.
Verification required before publishing[Verification required: Confirm cookie categories, consent-management settings, advertising technologies, and applicable opt-out preference signals.]
7. Data Security
Protecting personal information is an important part of our approach to healthcare technology.
We take measures intended to protect information against unauthorized access, use, alteration, disclosure, or loss, taking into account the nature and sensitivity of the information involved.
No electronic transmission or storage environment can be guaranteed to be completely secure.
Where required, security incidents and data breaches will be addressed and reported in accordance with applicable laws and contractual obligations.
Verification required before publishing[Verification required: Have the security team approve this description and confirm the safeguards that can be publicly disclosed.]
8. Data Retention
We retain personal information for periods appropriate to the purposes for which it was collected, subject to applicable legal, contractual, and operational requirements.
Retention considerations may include:
- The duration of a business relationship.
- The purpose for which information was collected.
- Applicable legal and recordkeeping obligations.
- Security, fraud prevention, and dispute-resolution needs.
- Relevant deletion requests and contractual commitments.
Patient records processed through HealthVision services may be subject to separate healthcare-provider retention requirements and service agreements.
Verification required before publishing[Verification required: Add applicable retention periods or sufficiently specific retention criteria for each relevant data category.]
9. Your Privacy Rights and Choices
Depending on where you live and which privacy laws apply, you may have rights concerning your personal information, including the ability to:
- Request access to personal information.
- Request correction of inaccurate information.
- Request deletion of eligible information.
- Obtain a copy of certain information.
- Opt out of certain data-sharing or targeted advertising activities, where applicable.
- Withdraw consent where processing depends on consent.
- Appeal certain privacy-request decisions where required by law.
Some rights are subject to legal exceptions.
You may also unsubscribe from optional marketing emails using the instructions included in those communications.
To submit an applicable privacy request, contact us using the privacy contact details below. We may need to verify your identity before processing certain requests.
Verification required before publishing[Verification required: Confirm applicable U.S. state privacy laws, request and appeal procedures, and any required privacy-rights links or opt-out mechanisms.]
10. Third-Party Services and External Links
Our website may include links to websites, platforms, or services operated by third parties.
These services may maintain their own privacy practices and policies.
We encourage visitors to review the privacy policies of third-party services before providing personal information to them.
11. Children's Privacy
The HealthVision public website is intended primarily for healthcare professionals, practice administrators, business representatives, and adults interested in our services.
It is not designed as a service directed to children.
If you believe a child has submitted personal information through our public website inappropriately, please contact us so the matter can be reviewed.
This section does not replace the privacy terms applicable to patient information, including records concerning minors, processed through healthcare organizations using HealthVision.
12. International Data Processing
Personal information may be processed in locations where HealthVision or its authorized service providers operate.
Where information is transferred across jurisdictions, applicable legal requirements and contractual obligations will govern the transfer.
Verification required before publishing[Verification required: Identify actual processing locations, international transfers, and any legally required transfer safeguards or regional disclosures.]
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, information practices, or applicable legal requirements.
When changes are made, the updated policy will be published on this page with a revised effective or last-updated date.
Where required by law, we will provide additional notice of material changes.
14. Contact Us About Privacy
If you have questions about this Privacy Policy, our privacy practices, or your applicable privacy rights, you may contact:
HealthVision Privacy Team
Legal Entity: [Insert Registered Company Name]
Email: [Insert Verified Privacy Email]
Mailing Address: 1305 22nd St
Suite 230
Oak Brook, IL 60523
Phone: 630-655-3131
Fax: 630-504-7471
For questions involving a patient medical record, contact the healthcare provider responsible for that record.
Related policies and information: